Search

call center agent customer analysis manila

Category

Taxation

Consulting

Financial Analyst

Others

Administration

Business Analyst

Customer Service Repr...

Construction

Chemical Engineering

Manufacturing And Production

Location
Metro Manila (15)
┕Any
┕Quezon City(6)
┕Muntinlupa(4)
┕Manila(2)
┕Cubao(1)
┕Mandaluyong(1)
┕Pasig(1)
┕Taguig(1)
Last updated
One week ago
15 days ago
One month ago
23 jobs found

Supervisor, Quality Assurance

Quezon City, Metro Manila
The quality assurance supervisor is responsible in communicating customer experience trends and updates... And reviewing data set and deep dive analysis we expect greater of ourselves. What’s your greater? Come find it atresultscx...
5 days + 7 hours ago in GrabJobs

Senior Customer Service Specialist Quezon City Opportunity To Make A Difference

Quezon City, Metro Manila
Call center agent positions:• inbound and outbound customer service reps (csr)• hotel reservations and sales or online... | quezon city is a remarkable opportunity to develop key skills.If you are strong in communication, analysis...
1 week + 2 days ago in GrabJobs

Business Analyst Job In Cubao, Quezon City, Metro Manila Jobstreet

Cubao, Quezon City
Job details the business analyst assists with the analysis and tracking of customer conversations/interactions... Speech and non-speech data to quantify statistics regarding customer satisfaction, agent capability and process...
03 29, 24 in Jobstreet

Senior Reports Analyst | Hybrid Cubao | Graveyard Job In Quezon City, Metro Manila Jobstreet

Quezon City, Metro Manila
Job details the business analyst assists with the analysis and tracking of customer conversations/interactions... Speech and non-speech data to quantify statistics regarding customer satisfaction, agent capability and process...
03 27, 24 in Jobstreet

Senior Speech Business Analytics Analyst | Hybrid Cubao | Graveyard Job In Quezon City, Me...

Quezon City, Metro Manila
Job details the business analyst assists with the analysis and tracking of customer conversations/interactions... Speech and non-speech data to quantify statistics regarding customer satisfaction, agent capability and process...
03 23, 24 in Jobstreet

Analyst 2, Forecasting Wf Scheduler

Mandaluyong, Metro Manila
Performance and monitors agent occupancy in regards to call arrival patterns. Works with moderate guidance in own... Compiles and distributes and analyzes daily, weekly and monthly call center performance reports.Prepares and reviews...
03 16, 24 in Jobleads

Quality Assurance Specialist It Telco Job In Ortigas, Pasig City, Metro Manila Jobstreet

Pasig, Metro Manila
Responsibilities: audit recordings of agent and assess service quality perform issue analysis, validation... Knowledge base update and product improvement according to root cause analysis. Drive suppliers to develop improvement...
03 15, 24 in Jobstreet

Senior Customer Interaction Analyst | Hybrid Cubao | Graveyard Job In Quezon City, Metro M...

Quezon City, Metro Manila
Job details the business analyst assists with the analysis and tracking of customer conversations/interactions... Speech and non-speech data to quantify statistics regarding customer satisfaction, agent capability and process...
03 8, 24 in Jobstreet

Clinical Team Lead Job In Alabang, Muntinlupa City, Metro Manila Jobstreet

Muntinlupa, Metro Manila
Control handles escalations from team members to resolve customer issues and concerns, which are beyond the agent's... The csr’s authority to resolve. Operations and systems analysis supervises daily operations and productivity of the team...
03 5, 24 in Jobstreet

Senior Qa Analyst Job In Quezon City, Metro Manila Jobstreet

Quezon City, Metro Manila
To enhance call center processes, workflows, and systems to drive operational efficiency, customer satisfaction... Your primary responsibility will be to assess agent performance, identify areas for improvement, and provide...
03 1, 24 in Jobstreet

Operations Team Lead Pioneer Australian Account Job In Eastwood, Quezon City, Metro Manila...

Regular meetings to improve productivity, product knowledge and customer satisfaction. Do root cause analysis... With the different support groups – recruitment, training, quality, hr, workforce – to improve agent profiling and performance...
03 1, 24 in Jobstreet

Service Desk Agent Job In Taguig City, Metro Manila Jobstreet

Taguig, Metro Manila
With at least 1-2 years years of experience in technical & helpdesk support gained from ict, bpo/call center or shared services... Customer/client handling skills with fun, proactive and can-do attitude amenable to work full onsite must be of legal...
02 28, 24 in Jobstreet

Eastwood, Qc | Team Lead W/ Collections Experience Job In Eastwood, Quezon City, Metro Man...

Regular meetings to improve productivity, product knowledge and customer satisfaction. Do root cause analysis... With the different support groups – recruitment, training, quality, hr, workforce – to improve agent profiling and performance...
02 28, 24 in Jobstreet

Service Desk Agent Manila Job In Manila City, Metro Manila Jobstreet

Manila, Metro Manila
With at least 1-2 years years of experience in technical & helpdesk support gained from ict, bpo/call center or shared services... Customer/client handling skills with fun, proactive and can-do attitude amenable to work full onsite must be of legal...
02 24, 24 in Jobstreet

Scheduler Job In Paco, Manila City, Metro Manila Jobstreet

Job title: scheduler job summary main objectives and duties: schedule generation and staffing analysis... That call center resources are scheduled and utilized to provide optimum service levels in all skill groups. Identifies...
02 24, 24 in Jobstreet

Alabang | Quality Supervisor | Chengyang

Muntinlupa, Metro Manila
Customer experience (csat) drivers, sales conversion influencers, customer satisfaction levers, agent learning... Customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions...
01 18, 24 in Jobleads

Alabang | Training/quality Manager | Content Mediation

Muntinlupa, Metro Manila
Conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement... Analysis (analyzing quality reports and call center data to determine training needs and opportunities) performance...
01 18, 24 in Jobleads

Alabang | Quality Assurance Supervisor Travel Account

Muntinlupa, Metro Manila
Customer experience (csat)drivers, sales conversion influencers, customer satisfaction levers, agent learning... If applicable. This individual is responsible for the accuracy of evaluations, analysis andoverall performance of transaction...
01 18, 24 in Jobleads

Subject Matter Expert Software Developer

Exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, five9 has led...
12 24, 23 in Monster

Technical Support Analyst

Exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven... Call center software solutions in a wide array of configurations and customer environments both remotely and on-site.Providing...
12 24, 23 in Monster

Technical Account Manager

Exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, five9 has led...
11 30, 23 in Monster

Workforce Management Director

And identify opportunities to improve the customer experienceresponsibilitiesteam/agent analysis, daily and weekly... In employee productivity.Lead a manila based team of people responsible for forecasting and overseeing customer...
11 22, 23 in Monster

Scheduler

Manila, Metro Manila
To minimize any negativeimpacts on the customer.6. Manage agent leaves. Computes staffing percentages to identify... Job summarymain objectives and duties:1. Schedule generation and staffing analysis. Uses workforce management...
11 12, 23 in Monster
Similar ads related to "call center agent customer analysis manila"

Call Center Representative | With 1yr Customer Facing Experience Required Job At Foundever...

NEW
Pasig, Metro Manila
Call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life... Non-agent positions are filled internally)- a leadership team that hears your voice; we know that when we...
7 hours ago in Xcruit

Customer Care Representative | At Least 1 Year Product Selling Experience Job At Foundever...

NEW
Pasig, Metro Manila
Call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life... Non-agent positions are filled internally)- a leadership team that hears your voice; we know that when we...
7 hours ago in Xcruit

Call Center Agent Healthcare Account

NEW
Manila, Metro Manila
To ensure customer satisfaction. Collaborate with your team to create a positive and supportive work environment... In manila - sta mesa. Click the apply now button to submit your application...
7 hours ago in Talent.com

Call Center Hiring Fresh Grads / Open For No Bpo Exp

NEW
Manila, Metro Manila
Join our dynamic team as a call center agent! No bpo experience is needed. Providing excellent customer service, and resolving customer inquiries. We offer comprehensive training and a supportive work environment. Minimum qualifications...
7 hours ago in Talent.com

Customer Service Representative Csr

NEW
Manila, Metro Manila
: • handling customer inquiries: call center agents must be knowledgeable about the company's products and services... Questions and resolve any issues or concerns the customer may have. • taking orders: call center agents may be responsible...
7 hours ago in Talent.com

Get Up To 21k Salary L Apply As Call Center Agent Ayala Site

NEW
Manila, Metro Manila
Professionally interact with customers and respond to specific requests in accordance with process rules. While providing customer support, pay close attention to the needs of the customer and show empathy. Minimum...
7 hours ago in Talent.com

Travel Specialist Call Center Agent Position Join Now

NEW
Taguig, Metro Manila
As a call center agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction...
7 hours ago in Talent.com
23 jobs found
  • 1
About Mitula
Work with us About
Our verticals
Homes Cars Jobs
Help
Contact us FAQ
Applications
Get it on Play Store Get it on App Store
Country
© 2024 Mitula, All rights reserved Legal notice Cookies Policy Privacy policy