call center agents excel angeles

To join their dynamic team. The ideal candidate will be responsible for overseeing and managing a team of agents... Are running smoothly and that the team is meeting their performance targets.Responsibilities supervise a team of agents...

Through the quality specialists to agents requiring the ability to convert concepts and abstracts into tangible... Feedback to agents to ensure continuous improvementcoordinate and/or participate in client calibration sessionsconduct...

Of call center metrics and kpis proficient in ms office applications, including word, excel and powerpoint... To join their dynamic team. The ideal candidate will be responsible for overseeing and managing a team of agents...

Job typefull-timeposition overviewjob title: dialer administratorjob type: full - timelocation: angeles... Provide reporting that outlines the production of the dialing agents and focuses on the key performance indicators...

Holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims... Articulation, effective listening and written · significant years worth of experience in international call center...

Svc ph, inc an affiliate of executive boutique call center, is currently looking for customer service agents to start asap!Select voicecom is an american and australian owned company providing bpo services from its...

Inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries... Years worth of experience in international call center customer service in insurance or financial area · demonstrate...

Responsibilities:lead, manage, and coach a team of call center agents, ensuring they provide empathetic and effective customer... Providing feedback and guidance to help agents grow and develop their skills.Work closely with other team leaders...

Position overviewjob title: dialer administratorjob type: full - timelocation: angeles city, philippinesmci... The production of the dialing agents and focuses on the key performance indicators used to manage our business. In addition...

Applications (ms project, ms office, excel and visio).Operational management experience within a call center production... Teams/agents including measurement of performance and assessment of new skills and competencies.Support the deployment...

Full-time job title: inbound/outbound agent job type: full time; graveyard shift location: angeles city... Suite (excel, powerpoint, word, outlook) the ability to type swiftly and accurately (40+ words a minute with 95...

Full-time job title: dialer administrator job type: full - time location: angeles city, philippines mci... The production of the dialing agents and focuses on the key performance indicators used to manage our business. In addition...

To management.Feedback loop: maintain open communication with customer care agents to gather feedback and suggestions for processenhancements.Change... Preferably in a customer care or call center environment.Knowledge of continuous improvement methodologies such as lean...

Download proof of loss documents. Liaise with and provide instructions to external agents for field calls.Create... Office products including outlook, sharepoint, teams, word, excel, and powerpoint. Experience working with debt...

Records of all conversations in our call center database in a comprehensible wayfrequently attend educational... Office-based automation tools (excel, outlook, etc.)excellent correspondence skills (outlook, instant messaging...

Thinker with the ability to lead and motivate a team of call center agents. The ideal candidate understands... Environment proficiency in word, powerpoint and excel, with the ability to work with multiple applications at the same...

Two (2) years of experience in the bpo or call center setting. Must be a regular employee with no disciplinary... And problem-solving skills. Proficiency in ms office applications (word, excel, powerpoint). Has a strong sense...

Look like?Real-time monitoring of agents and call volume, ensuring adherence to their schedules, handling pending time-off requests and schedule changes, checking and flagging agents according to their performance in terms...

Quality assurance programs in a call center environment. Knowledgeable in management in the bpo or similar industry. Must be amenable to shifting schedules. Proficiency in microsoft office applications including excel, powerpoint...

Proficiency in call center tools and microsoft office programs including word, powerpoint and excel thrives in a fast... Service members. The job focuses on training customer experience soft skills essential in enabling our agents...

Manage daily staffing levels and to determine the most effective methods for staffing adjustments utilize call center tools to observe agents' actual state compared to scheduled state manage real-time inbound call traffic to help...

Performance goals. Manage the scheduling of agents across various lobs serving multiple markets 24x7. Analyze performance... Touchpoints (voice, email, chat, social media) in a call center settinghas at least 3 years’ experience at scheduling...

Download proof of loss documents. Liaise with and provide instructions to external agents for field calls. Create... Office products including outlook, sharepoint, teams, word, excel, and powerpoint. Experience working with debt...

For leading us based insurance company. Responsibilities take inbound calls from policy holders/agents about existing... In international call center customer service in insurance or financial area excellent product/process understanding...

With external tax agents as necessary regarding any outstanding issues. Ensure all asia pacific annual tax reporting... To prioritize and manage multiple tasks effectively. Intermediate to advanced proficiency in microsoft excel. Benefitsat...

And accurate reporting on call center performance. Interface with call center supervisors, customer service reps... To our evaluation tool create and update standards as appropriate create scripting and resources for agents...

Independent thinker with the ability to lead and motivate a team of call center agents. The ideal candidate understands... Environment proficiency in word, powerpoint and excel, with the ability to work with multiple applications at the same...

Calibration and meetings to ensure requirements are at par• training agents on new implementations and process changes... To agents) and to increase motivation concerning contact center quality concerns and csat• manage bpo performance...

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Are you excited about providing top-notch customer service? We're hiring a customer service representative in the vibrant city of pampanga. Your key responsibilities: ensure exceptional customer service through good...