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18 jobs found

Team Leader For Awesome Cx By Transcom Davao

Davao City, Davao City

Real- time coaching & qc. Take on tickets and work alongside team to drive activity by leading by example.Have... And first response time at an agent leveldaily check in on inbox at an agent level.Contingency: if the queue/ volume...

14 hours ago in Jobleads

Strategic Analyst

Quezon City, Metro Manila

Forecasting and scheduling, reporting and real-time analysis / monitoring. Thorough understanding of call center... Analytics perform pre- and post- analysis of agent and management unit scheduled activities. Document and communicate...

1 day + 15 hours ago in Jobleads

Workforce Reports Analyst Dayshift Job In Muntinlupa City, Metro Manila Jobstreet

Muntinlupa City, Rizal

And real-time data to identify trends, patterns, and areas for improvement in call center operations, staffing... To do multi-tasks, focus, and complete reports for extended period of time. Knowledge of call center operations...

1 week ago in Jobstreet

Manager, Workforce

Service level agreements on real-time. Conducts and monitors staffing with all the centers randomly.2. Agent... Job summarymain objectives and functions:1. Real- time operational status / performance for all qualfon...

1 week + 5 days ago in Monster

Manager, Workforce

Service level agreements on real-time. Conducts and monitors staffing with all the centers randomly. 2. Agent... Job summary main objectives and functions: 1. Real- time operational status / performance for all qualfon...

1 week + 6 days ago in Postjobfree

Clark | Real Time Analyst For Project Diamond

: monitor agent activity in real time using aspect real time adherence and aspect director. Report to the operations... Clark | real time analyst for project diamond thursday, april 4, 2024 we design, build and deliver end...

04 6, 24 in Jobleads

Teleperformance Clark | Quality Sales Coach Digital App Store Account

For industry verticals. We are a global leader in content services, trust & safety. The real ‘majorel difference... Management strategies that continuously develop agent and program performance. New processes and procedures are communicated...

03 23, 24 in Jobleads

Training Intern #25593387

As determined by the program or account trainingdetermine progress and qualification of call center agents for completion... Class to grad school and assists operations when not in class, for example continue coaching and reinforcement...

03 14, 24 in Monster

Workforce Real Time Analyst

Makati, Metro Manila

Make your next big career move by applying as kmc solutions' next workforce real-time analyst!We firmly... As vision screenings and eyeglasses, to children, families, and communities alike.Customer support workforce real...

02 8, 24 in Monster

Easwood | Quality Specialist | Pioneer Account

Muntinlupa, Metro Manila

Andmaintain quality reports at agent, team, and call center level. Tracking trendsand ensuring the realization of action... Trust & safety. The real ‘majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful...

01 18, 24 in Jobleads

Eastwood | Quality Specialist | Pioneer Account

Muntinlupa, Metro Manila

Andmaintain quality reports at agent, team, and call center level. Tracking trendsand ensuring the realization of action... Trust & safety. The real ‘majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful...

01 18, 24 in Jobleads

Alabang / Eastwood | Real Time Analyst

Muntinlupa, Metro Manila

Overall responsibilities: monitor agent activity in real time using aspect real time adherence and aspect director... Tool and asset.Experience in scheduling and/or operations role within a high volume call center environment.Prior...

01 18, 24 in Jobleads

Alabang | Real Time Analyst

Muntinlupa, Metro Manila

Overall responsibilities: monitor agent activity in real time using aspect real time adherence and aspect director... Tool and asset.Experience in scheduling and/or operations role within a high volume call center environment.Prior...

01 18, 24 in Jobleads

Alabang | Training/quality Manager | Content Mediation

Muntinlupa, Metro Manila

Trust & safety. The real ‘majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful... Conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...

01 18, 24 in Jobleads

Alabang | Quality Assurance Supervisor Travel Account

Muntinlupa, Metro Manila

Are a global leader in content services, trust & safety. The real ‘majorel difference’ lies in our culture of entrepreneurship... Customer experience (csat)drivers, sales conversion influencers, customer satisfaction levers, agent learning...

01 18, 24 in Jobleads

Director, Wfm India #25590326

Director, wfmthe wfm director provides vision and leadership to the results organization in areas of real... Responsible for development, analysis and implementation of agent staffing, plans including forecasting requirements...

12 7, 23 in Monster

Workforce Management Director

Be part of a global post sales and cx operations team to lead and develop strategies to optimize workforce management... Interaction data in order to effectively plan, manage workforce capacity, scheduling, and daily operations for a fast...

11 22, 23 in Monster

Scheduler

Manila, Metro Manila

Software and callvolume history to help manage intra-day staffinglevels. Ensures that call center resources are scheduledand... Occupancy (workload) rate. â-‹ analyzes call center staffing, metrics andperformance to ensure proper staffing...

11 12, 23 in Monster

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Call Center Agent Day Shift No Bpo Exp

Manila, Metro Manila

We are mass hiring for call center agents to be deployed in our metro sites! Hs grad is accepted! What... For you to enjoy. Job responsibilities: ● follow standard operations and procedures. ● recognize and escalate...

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Pasay, Metro Manila

Job responsibilities: ● follow standard operations and procedures. ● recognize and escalate priority problems in accordance with client standards. ● ensure one call resolution prioritizing customer satisfaction...

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In contact center operations including speech analytics, quality management, agent performance management, and knowledge... In contact center workforce management operations experience working on wfm solutions for forecasting, complex...

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Call Center Agent No Bpo Experience Required

Quezon City, Metro Manila

Job responsibilities: ● follow standard operations and procedures. ● recognize and escalate priority problems in accordance with client standards. ● ensure one call resolution prioritizing customer satisfaction...

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18 jobs found

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